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Shipping & Returns

Returns Policy

All keyboards are guaranteed to arrive non DOA. Returns on keyboards will only be accepted if the item proves to be significantly different from the item description and must be returned in the same condition that it was shipped. We recommend retaining all shipping boxes and materials until you are satisfied with your item as it is your responsibility to repackage the item for return. At the discretion of Keyboard Kountry we may choose to repair and return the keyboard or replace it with a keyboard of the same make and model. Because of the delicate nature of electronic parts that could be ruined from improper handling we cannot accept returns on most circuit boards. On certain occasions we might be able to accept a return if we happen to have a keyboard of the correct make and model in which to test the returned item. If, at our discretion, we agree to accept a return, a retesting fee of $75.00 per hour will apply and be deducted from any refund due. Please contact customer service for more information on returning an item. Thank you.

Shipping

All large items are shipped via FedEx Ground or UPS Ground. Smaller items are shipped with the United States Postal Service. For international orders we recommend USPS Priority Mail International so that proper tracking information will be provided. We will not be responsible for the arrival, damage or loss of any International order where the regular mail option was selected. We have a 15 pound weight limit for all international orders so keyboards can only be shipped within the US. Additional shipping charges may apply to items shipped to Alaska and Hawaii.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.