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Shipping & Returns

Returns Policy

All keyboards are guaranteed to arrive non DOA and may be returned for any reason at the buyers expense within 7 days of arrival. We recommend retaining all shipping boxes and materials until you are satisfied with your item as it is your responsibility to repackage the item for return and it must be received in the same condition that it was originally shipped. A 10% restocking fee will apply. If the keyboard arrives significantly different that described you will be provided with a pre-paid return shipping label. At the discretion of Keyboard Kountry we may choose to repair and return the keyboard or replace it with a keyboard of the same make and model or issue a full refund. All return requests must be submitted within 7 days of the receipt of merchandise. ALL ELECTRONIC COMPONENTS SHOULD BE INSTALL BY A CERTIFIED REPAIR TECHNICIAN. Because of the delicate nature of electronic parts that could be ruined from improper handling we cannot accept returns on most circuit boards. If the part was found to be defective by a past or currently certified keyboard, computer or electronics technician we might be able to allow an exception to this rule. We might also be able to accept a return if we happen to have a keyboard of the correct make and model in which to test the returned item. If, at our discretion, we agree to accept a return, a retesting fee of $75.00 per hour will apply and be deducted from any refund due. If retesting is not required a 10% restocking fee will be applied. Please contact customer service for more information on returning an item. Thank you.

Shipping

All large items are shipped via FedEx Ground or UPS Ground. Smaller items are shipped with the United States Postal Service. For international orders we recommend USPS Priority Mail International as it is much faster than regular mail. Many countries tend to have very unreliable mail services and because of that we will not be responsible for the arrival, damage or loss of any International order. If you have selected Priority mail we will be happy to file an insurance claim on you behalf. We have a 15 pound weight limit for all international orders so keyboards can only be shipped within the US. Additional shipping charges may apply to items shipped to Alaska and Hawaii.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.